Refund Policy

1. Overview

This Refund Policy explains when Finiin customers may receive a refund or credit for orders placed through the Finiin website or customer app. Finiin is operated by Automation, LLC.

Refund eligibility depends on order status, restaurant actions, delivery outcome, and our review of the facts. This policy works together with our Terms of Service at https://finiin.com/terms.

2. Restaurant rejection or cancellation

If the restaurant rejects or cancels your order, you will receive a refund for the affected order (or the affected portion, when applicable).

3. Customer cancellations

If you cancel before the restaurant accepts or begins preparing the order, you may be eligible for a refund.

Once the restaurant has accepted and started preparing the food, cancellation may not qualify for a refund.

4. Missing, incorrect, damaged, or undelivered orders

If an order is missing, incorrect, damaged, or not delivered, report the issue promptly through Finiin (in-app support or support@finiin.com).

Finiin may request reasonable information, including photos or order details, to review a refund request.

5. Delivery delays

Delivery times are estimates. Delivery delays alone may not automatically qualify for a full refund. We review delay-related requests based on the circumstances.

6. Review and decisions

Refund eligibility depends on the circumstances and this Refund Policy. Approved refunds are typically returned to the original payment method through Stripe and may take several business days to appear.

7. Fraud and misuse

False or fraudulent refund claims may result in account restrictions or termination.

8. Contact

Questions about refunds or cancellations: support@finiin.com or 612-703-9647.